This section contains technical specification of hosting configuration for email parsing.
Email parsing may be used for three cases:
Introduction
ViArt HelpDesk comes with a very flexible Email Parser that allows you to process incoming emails with support request right from the admin panel. Each unique issue gets created as a ticket and all corresponding replies under that email are automatically filed under the corresponding ticket. Email Parser comes with full support for File Attachments and has very flexible parser rules that can be configured to process your incoming emails efficiently. Installation of Email Parser should be done via piping.
Piping
Piping is a push based method wherein your MTA (Mail Transport Agent) which can be Qmail, Exim, Sendmail or Postfix pipes the incoming email directly into the parser. Piping is instantaneous as the incoming email is dispatched into the parser as and when it arrives, it is also more stable as each individual email results in creation of a unique process of the email parser. All Unix based servers should use this method if possible. Piping requires basic system administration knowledge. Please find more detailed information below:
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