Contact Us form

Viart Manual (Version 4,5)

1. About ViArt Shop

1.1. What is ViArt Shop?

1.2. Features List

1.3. All about ViArt Software licenses

1.4. Release Notes

2. Installation

2.1. Necessary prerequisites

2.2. Installation procedure

2.3. License activation process

3. Version Upgrade

3.1. Upgrade step by step

3.2. Upgrade peculiarities for some versions

3.3. Upgrade FAQ

3.4. Upgrade Rollback

4. Getting started

4.1. How to Change Site Logo

4.2. How to Remove Demo Products

4.3. How to Change Active Scheme

4.4. Basic settings to manage site pages

4.5. Activating Friendly URLs

5. System Settings

5.1. Global Settings

5.2. Static messages

5.3. Static tables

5.4. "Offline" mode

6.1. Custom pages

6.2. Custom blocks

6.3. Opinion Polls

7. Managing Products

7.1. Zoom In tool

7.2. Mobile Version

7.3. Ajax to add products

7.4. Stock Level for options

7.5. Keywords Search

7.6. Multi-Add button (add to cart multiple products)

7.7. Drag and drop images

7.8. Product Custom Tabs

8. Managing Orders

8.1. Front-end Call Center

8.2. Sales Discount coupon

8.3. 'Order Approver' Privileges

8.4. Saved Cart

8.5. Shipping Calculator

8.6. Countries Phone Codes

8.7. 'Re-Order' button

8.8. Match User and Order profile custom fields

8.9. Currency Exchange Rates

8.10. Invoice Numbers

8.11. Multi-Shipping

8.12. One Page Checkout

8.13. Coupons with Affiliate Characteristics

8.14. Zip Codes in Shipping Methods

8.15. Address Book

9. Managing Layout

9.1. Change Block Titles in CMS

9.2. Blocks and Frames settings

9.3. How to add a new design

9.4. CMS Layouts

9.5. Build in blocks

9.6. Time Periods in blocks

9.7. Facebook Live Feed

9.8. Table View products list

9.9. META data in CMS

9.10. Currency Converter block

9.11. Add to Cart Pop-up Frame

10. Managing Helpdesk

10.1. What is ViArt HelpDesk

10.2. Installing HelpDesk on localhost

10.3. Email Parser Installation

10.3.1. Piping Preface

10.3.2. Piping on Unix

10.3.2.1. Qmail

10.3.2.3. Sendmail

10.3.2.4. Postfix

10.3.3. Piping on PLESK (PSA)

10.3.4. Piping on cPanel

10.4. Online Chat

10.5. Helpdesk Replies on the fly

11. Advanced Modules

11.1. Email Campaigns

11.2. Export Templates

11.4. Resize Images tool

11.5. XML import

11.6. Internal Messaging System

11.7. Contact Us form

12.1. Two-Factor Authentication

12.2. PCI compliance

12.3. PCI information for storing credit cards

12.4. Cookies Control

13. Payment Systems

13.1. How to setup a Payment System

13.2. The List of supported Payment Methods

13.2.1.1. PayPal Payments Standard

This section describes how to setup PayPal Website Payments Standard for your ViArt shopping cart. Please, carefully follow all the instructions below.

13.2.1.2. PayPal Express Checkout

13.2.1.3. PayPal Payments Pro

This section describes how to setup PayPal Website Payments Pro for your ViArt shopping cart. Please, carefully follow all the instructions below.

13.3. Integrate a new Payment System

13.4. Recurring Payments

14. Custom work specification

Manuals Search

Manuals Search

11.7. Contact Us form

11.7. Contact Us form

In version 4.0 appeared a new simple 'Contact Us' form where users can leave a message to shop owners. This feature is available in all editions of ViArt Shop and it is especially useful for ViArt Shop Light and Standard users, who don't have a Helpdesk module.

contact_us

Settings:

To activate this feature go to Settings > System > Contact Us and specify appropriate settings in General, Predefined Fields and Notification E-mail tabs.

contact_us

And then either use a Contact Us page (www.yousite.com/contact_us.php)

contact_us

or add a block "Global > Contact Us" in CMS on any page you want, for example CMS > Custom Pages > About Us > Custom Layout.

contact_us

Note: if user is logged in and goes to Contact Us page, the fields 'Name' and 'Email' will disappear because they will be auto-filled with details from user's profile.

Note2: Contact Us and Helpdesk are two separate modules, while Helpdesk messages are visible in admin, including Summary Stats table on the main page, Contact Us messages are not visible anywhere except in the email box you specified in the Administrator Notification settings.