Contact Us form

ViArt User's Guide (Version 4,5)

1. About ViArt Shop

1.1. What is ViArt Shop?

1.2. Features List

1.3. All about ViArt Software licenses

1.4. Release Notes

2. Installation

2.1. Necessary prerequisites

2.2. Installation procedure

2.3. License activation process

3. Version Upgrade

3.1. Upgrade step by step

3.2. Upgrade peculiarities for some versions

3.3. Upgrade FAQ

3.4. Upgrade Rollback

4. Getting started

4.1. How to Change Site Logo

4.2. How to Remove Demo Products

4.3. How to Change Active Scheme

4.4. Basic settings to manage site pages

4.5. Activating Friendly URLs

5. System Settings

5.1. Global Settings

5.2. Static messages

5.3. Static tables

5.4. "Offline" mode

6. Managing Products

6.1. Zoom In tool

6.2. Mobile Version

6.3. Ajax to add products

6.4. Stock Level for options

6.5. Keywords Search

6.6. Multi-Add button (add to cart multiple products)

6.7. Drag and drop images

6.8. Product Custom Tabs

7. Managing Orders

7.1. Front-end Call Center

7.2. Sales Discount coupon

7.3. 'Order Approver' Privileges

7.4. Saved Cart

7.5. Shipping Calculator

7.6. Countries Phone Codes

7.7. 'Re-Order' button

7.8. Match User and Order profile custom fields

7.9. Currency Exchange Rates

7.10. Invoice Numbers

7.11. Multi-Shipping

7.12. One Page Checkout

7.13. Coupons with Affiliate Characteristics

7.14. Zip Codes in Shipping Methods

7.15. Address Book

8. Managing Layout

8.1. Change Block Titles in CMS

8.2. Blocks and Frames settings

8.3. How to add a new design

8.4. CMS Layouts

8.5. Build in blocks

8.6. Time Periods in blocks

8.7. Facebook Live Feed

8.8. Table View products list

8.9. META data in CMS

8.10. Currency Converter block

8.11. Add to Cart Pop-up Frame

9. Managing Helpdesk

9.1. What is ViArt HelpDesk

9.2. Installing HelpDesk on localhost

9.3. Email Parser Installation

9.3.1. Piping Preface

9.3.2. Piping on Unix

9.3.2.3. Sendmail

9.3.2.4. Postfix

9.3.3. Piping on PLESK (PSA)

9.3.4. Piping on cPanel

9.4. Online Chat

9.5. Helpdesk Replies on the fly

10. Advanced Modules

10.1. Email Campaigns

10.2. Export Templates

10.4. Resize Images tool

10.5. XML import

10.6. Internal Messaging System

10.7. Contact Us form

11.1. Two-Factor Authentication

11.2. PCI compliance

11.3. PCI information for storing credit cards

11.4. Cookies Control

12. Payment Systems

12.1. How to setup a Payment System

12.2. The List of supported Payment Methods

12.2.1.1. PayPal Payments Standard

This section describes how to setup PayPal Website Payments Standard for your ViArt shopping cart. Please, carefully follow all the instructions below.

12.2.1.2. PayPal Express Checkout

12.2.1.3. PayPal Payments Pro

This section describes how to setup PayPal Website Payments Pro for your ViArt shopping cart. Please, carefully follow all the instructions below.

12.3. Integrate a new Payment System

12.4. Recurring Payments

13. Custom work specification

Manuals Search

Manuals Search

10.7. Contact Us form

10.7. Contact Us form

In version 4.0 appeared a new simple 'Contact Us' form where users can leave a message to shop owners. This feature is available in all editions of ViArt Shop and it is especially useful for ViArt Shop Light and Standard users, who don't have a Helpdesk module.

contact_us

Settings:

To activate this feature go to Settings > System > Contact Us and specify appropriate settings in General, Predefined Fields and Notification E-mail tabs.

contact_us

And then either use a Contact Us page (www.yousite.com/contact_us.php)

contact_us

or add a block "Global > Contact Us" in CMS on any page you want, for example CMS > Custom Pages > About Us > Custom Layout.

contact_us

Note: if user is logged in and goes to Contact Us page, the fields 'Name' and 'Email' will disappear because they will be auto-filled with details from user's profile.

Note2: Contact Us and Helpdesk are two separate modules, while Helpdesk messages are visible in admin, including Summary Stats table on the main page, Contact Us messages are not visible anywhere except in the email box you specified in the Administrator Notification settings.