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Our site www.viart.com site is operated by latest Viart Shop 5 with default Clear design
ViArt User's Guide (Version 4,5)
1. About ViArt Shop
1.1. What is ViArt Shop?
1.2. Features List
1.3. All about ViArt Software licenses
1.4. Release Notes
2. Installation
2.1. Necessary prerequisites
2.2. Installation procedure
2.3. License activation process
3. Version Upgrade
3.1. Upgrade step by step
3.2. Upgrade peculiarities for some versions
3.3. Upgrade FAQ
3.4. Upgrade Rollback
4. Getting started
4.1. How to Change Site Logo
4.2. How to Remove Demo Products
4.3. How to Change Active Scheme
4.4. Basic settings to manage site pages
4.5. Activating Friendly URLs
5. System Settings
5.1. Global Settings
5.2. Static messages
5.3. Static tables
5.4. "Offline" mode
6. Managing Products
6.1. Zoom In tool
6.2. Mobile Version
6.3. Ajax to add products
6.4. Stock Level for options
6.5. Keywords Search
6.6. Multi-Add button (add to cart multiple products)
6.7. Drag and drop images
6.8. Product Custom Tabs
7. Managing Orders
7.1. Front-end Call Center
7.2. Sales Discount coupon
7.3. 'Order Approver' Privileges
7.4. Saved Cart
7.5. Shipping Calculator
7.6. Countries Phone Codes
7.7. 'Re-Order' button
7.8. Match User and Order profile custom fields
7.9. Currency Exchange Rates
7.10. Invoice Numbers
7.11. Multi-Shipping
7.12. One Page Checkout
7.13. Coupons with Affiliate Characteristics
7.14. Zip Codes in Shipping Methods
7.15. Address Book
8. Managing Layout
8.1. Change Block Titles in CMS
8.2. Blocks and Frames settings
8.3. How to add a new design
8.4. CMS Layouts
8.5. Build in blocks
8.6. Time Periods in blocks
8.7. Facebook Live Feed
8.8. Table View products list
8.9. META data in CMS
8.10. Currency Converter block
8.11. Add to Cart Pop-up Frame
9. Managing Helpdesk
9.1. What is ViArt HelpDesk
9.2. Installing HelpDesk on localhost
9.3. Email Parser Installation
9.3.1. Piping Preface
9.3.2. Piping on Unix
9.3.2.1. Qmail
9.3.2.2. Exim
9.3.2.3. Sendmail
9.3.2.4. Postfix
9.3.3. Piping on PLESK (PSA)
9.3.4. Piping on cPanel
9.4. Online Chat
9.5. Helpdesk Replies on the fly
10. Advanced Modules
10.1. Email Campaigns
10.2. Export Templates
10.3. CKEditor
10.4. Resize Images tool
10.5. XML import
10.6. Internal Messaging System
10.7. Contact Us form
10.8. New
11. Security
11.1. Two-Factor Authentication
11.2. PCI compliance
11.3. PCI information for storing credit cards
11.4. Cookies Control
12. Payment Systems
12.1. How to setup a Payment System
12.2. The List of supported Payment Methods
12.2.1. PayPal
12.2.1.1. PayPal Payments Standard
This section describes how to setup PayPal Website Payments Standard for your ViArt shopping cart. Please, carefully follow all the instructions below.
12.2.1.2. PayPal Express Checkout
12.2.1.3. PayPal Payments Pro
This section describes how to setup PayPal Website Payments Pro for your ViArt shopping cart. Please, carefully follow all the instructions below.
12.3. Integrate a new Payment System
12.4. Recurring Payments
13. Custom work specification
9.4. Online Chat
9.4. Online Chat
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From now on ViArt Helpdesk has its own Chat module.

Chat

Settings:

  1. Add Online Chat block on Support page in CMS > Pages Layouts > Helpdesk > New Ticket Page.
  2. In admin panel click on the Waiting Chats link in the header.

    3. Chat

  3. When administrator opens Chats page system sets Chat block as online and shows Start Chatting button for customers. When Chats page is closed Chat is offline.
  4. Chats history is kept in Dashboard > Helpdesk > Chats.

    5. Chat
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