You know... Some would assume that for $250+, Viart would give A-1 support for the first 24 hours when issues occur.

And some would say that $250 is not a lot of money for an advanced feature set. Viart support is pretty good most of the times from my experience.

I agree with on2dvd. For the price I paid I am surprised, and delighted, with the support I get.

I guess it would help if I read that Viart is GMT:
 
http://wwp.greenwichmeantime.com/
 
...And here I am in CST. lol. But still, 24 hour support would be wonderful for new purchases/installs.

Also, wasn't it the weekend when you posted?

Dear Brian,
 
We have received your request 7/14/08 11:20 PM GMT when our office was closed.
We addressed your issue today at once when we started working and now your problem has been solved.
 
We do our best to cover as many working hours as possible to provide our customers with fast support but of course sometimes you have to wait for a few hours until your issue is investigated and fixed.
 
Apologies for any inconveniences you might have encounted.
 
With kind regards,
ViArt Support Team