I use call center a lot, and when I go there, select a customer, and add items to the order, the shipping never updates to reflect the actual shipping cost for the weight of the total order. It's always the '1-pound' cost and never changes. Obviously this costs me money each time.
 
Also, how is it possible to add options and accessories during the call center order? I can add a product, but not any of it's options, so....
 
What I do now is create a customer's profile, then log in as the person, run through the checkout process to get the actual shipping cost and so on, and that works, but this is really silly considering we have the call center. Am I expecting too much from call center?
 
Thx for any tips...
 
Ed

Hi Ed,
 
Thanks to your comments about Call Center.
We are aware about the problem with shipping calculation. The fix will be included in the nearest release or will be issued separately.
 
WBR,
ViArt Support Team
 

Was this fixed, is there a patch, I seem to have a similar problem with the tax as well

Is there any updates on the Call Centre Options etc, my client is using the call centre a lot and is desperate for the ability to select a colour or size when processing the order.
 
Any news or comments please.
 
Regards
Msquared

The inability to select options is one reason that the call centre is of no value to me.
 
And it is not just selecting the option and it's value but also recording the buying cost for the feature in the total calculations.