I'm trying out the trial version and when I add a product to the basket, the page refreshes to the "Your Basket" page and is blank. If I go to the homepage and view the "YOUR CART" it does show the item. If I click "VIEW CART" then I;m presented with a blank "YOUR BASKET" page again.
 
Any ideas?

What browser are you using?

FireFox 2.0.0.9
 
Does that make a difference?

Seems to do it in IE too....

This problem happens if people access the site without typing the WWW
 
You need a .htaccess file in your public html fold to reroute yoursite.com or www.yoursite.com traffic to www.yoursite.com
 
This solution was provided by SMART viart support team.
 
So Kudos to them.

This worked great to fix my empty cart problem:
 
As arjuna said in a Sept 2007 post: "This problem usually occurs because your site URL and Secure Site URL are different. Please, check that these URLs are the same (like: http:www.yoursite.com and https:www.yoursite.com)."
 
My ssl cert was issued to mydomain.com rather than www.mydomain.com, so any time a visitor came thru the www. doorway they would get the cart empty result. I redirected my visitors to mydomain.com without the www so the ssl would be consistent. I put this code first at the top of my .htaccess file and the empty cart problem is gone:
 
Options +FollowSymlinks
RewriteEngine on
rewritecond %{http_host} ^www.visionimprovementcenter.com [nc]
rewriterule ^(.*)$ http://visionimprovementcenter.com/$1 [r=301,nc]
 
I use friendly url's, so the above code comes before the ViArt friendly url redirect code. Obviously the above could be used in reverse if the ssl cert includes the www in its path.