Hi,
If I click on customers email address in orders/maintenance I can send an email to a customer which is great. Where do I (or someone else) find a copy of the sent emails?
The situation arises if someone phones up and wants additional info etc emailed back to them.
Jim

Most users will be using a hosted server for ViArt and thus won't have control over the sending process.
 
The email generated from the orders maintenance page takes the "From:" email address of the administrator who has logged on,
There is provision for a Bcc: field which I think is generated for logged in users of different types.
 
To log all outgoing mail from Orders Maintenance I suggest you go to /templates/admin/admin_order_email.html, copy it to a safe place, and on the original at line 92 replace the {message_bcc} with a valid email address for you inside the quote marks.
 
This email address is not disclosed to the customer but you get a copy of the mail looped back to you and then use your mail client to filter this address to a special folder.

Hi Ned,
That's fine, but I have several users, and they don't have access to each others mail. So it's difficult to follow things up, could I put more than one line in with several differnet emails you think?

Me again,
I could create a new email account eg log@ on the server and let users log into that

You can use several email addresses separated by commas which is perhaps a better way than creating a new mail account as each user that logs on to the account will have to leave the mail on the server for others to view.

.. of course you could use an IMAP mail account if your server and client email programs suppor this.

imap is the way to go...

and bcc-ing the email to this account of course
 
Since the emails that are sent are generic, you only need to know when it was sent. Adding extra users with admin priviliges gives them access to the order maintenance module, from there you can see in more detail how the order was processed...