I submit one small question to viart support ago 6 day , today no reply, always when I reply, administrator view ticket and change status to reassigned , never reply
 
for me its not a serious company

Yes, this happens sometimes. I opened many tickets a few days ago and they just got answered today, some of them. Few are still remaining.
 
I dont know why Viart's support is beginning to lack behind.

Have you tried the live chat?
 
Maybe one of the operators might be able to look into it for you immediately and explain the delay / how they are looking into behind the scenes.

No
havent tried it yet.

I submitted a ticket at lunchtime today. It was answered within an hour.
 
Maybe I was lucky, but to be frank every time I have asked a question of support they respond promptly and with a solution.
 
Colin

I noticed that the email notice sometimes lags behind their online response by a day or two, not sure why??? But their actual online support response has always been prompt, for me, usually within a day. I am in USA, so I submit my questions in the evening and usually get a reply the next morning (end of ViArt workday). One thing I've learned to do every time is to include my login info, because they do tend to actually go in and check things to answer my questions. Greg
 
p.s. - I find their responses to be great, and usually the answer I need on the first response.

I have used support many times and generally had very prompt responses. There are delays when they appear to be busy - such as the appearance of a new version - must be getting a vast number of tickets
 
When I have a matter that is very delayed I use live chat just to ask whether it could be dealt with soon and every time I have had the problem resolved satisfactorily. I would only do this if it was crucial to do so - I understand that this could just cause further overload.
 
I recognise that they have a business just like me - turning on more qualified period for a peak demand is just not feasible and keeping extra staff "just in case" if crazy.
 
So I have learned to work with Viart and not demand anything unreasonable. And, like vic140, the answers almost always resolve my issue on first response.
 
Chris