What I have done is created the possibility to have an admin click on the email link in a the user listing page and it direct you to the ticket create page with that customer's information prefilled in so that you can have an internal message center. I've also made it possible to send that information via HTML format for a special coupon or whatever needs to be sent.
Now in utilizing this, I've seen some flaws to the design, but the costs are a little outrageous. How many people utilize the ticket center?
I've re-named it to Message Center on my store, and allow PMing in the forums to go to users' message centers.
I even set up the email parsing system (LOVE THAT) so that it automatically comes in and creates a ticket for that email to the support desk.
Here's what I asked of viart... the prices are a little out of wack though for such little work:
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Status Answered
Added by Denis
Added 9/16/08 1:40 PM
Viewed by user 9/16/08 7:57 PM
Hello Dan,
When an email comes in, if the department is in the CC or BCC field, the system rejects the email. How can I stop this?
If you are using the latest release, then it should work for cc field but not for bcc to stop possible spam messages. It will require some small changes in logic to support bcc field and it will cost $50.
A.) Forward a ticket to another department rather than user.
It will cost $100.
B.) Forward a ticket to another user with a new ticket number
$150.
C.) Ability to create and view users' reminders in administrative side.
$300.
With regards,
Denis
ViArt Support Team
Status New
Added by Dan
Added 9/15/08 7:16 PM
Viewed by administrator 9/16/08 9:30 AM
When an email comes in, if the department is in the CC or BCC field, the system rejects the email. How can I stop this?
Also, please quote (each seperately) me on custom work to be able to:
A.) Forward a ticket to another department rather than user.
B.) Forward a ticket to another user with a new ticket number
C.) Ability to create and view users' reminders in administrative side.
Thanks
