Hi there,
Where can I get serious support? Is Viart having a holiday?
 
Thanks for your feedback.

Hello John,
 
No, ViArt is working in a normal way.
We checked our database and the last ticket we have got from you on 4/8/2009 was already answered.
Do you try to send support requests via support link (https://www.viart.com/support.php) or via e-mail client to support@viart.com?
 
With regards,
ViArt Support Team

Natalia,
please check the mailbox. I did sent to support@viart.com