Hello
 
I would like those who have already purchased Viart Light, Standard or Enterprise the reponse time of Viart support team.
 
How much time do they generally take to solve an issue.
 
How long do they take to reply back ? In Minutes, Hours or days etc.
 
How do you rate their support ? Is it weak, average, good, or excellent

response times from one day to max 3 days.
they usually resolve the issue with their reply if it can be done for free by them, so response time normally includes solution.
I rate their support as good. Would have been excellent, have they had a phone number and done more modifications for free, but they still help out a lot.

I confirm what Kami stated. I suggest to send a e-mail for faster reply than posting a problem in the forum.
 
Overall, support has been very good.

I have had a lot of very good support. And in a very pleasant and helpful way.
I always use [Support] on the menu above for important issues - and the forum for less urgent matters to save bogging down these hard-working people

P.S. I'm with Enterprise.

Hello
 
Thanks for the replies.
Kami you have mentioned that it takes them 1 to 3 days for a reply. For me, i think its late. What if you need something urgently ?

Premium support is $99 with a guarateed solution within 24 hours
 
Kind regards
Kim

Ibn Saeed, it is as battleaxe says - if you wish to invest another 100 - you will get support even faster. Support is really a strong side of Viart.

Hello
 
Actually, that is what I meant to ask.
 
If I buy viart, do i get premium support for 1 year, is it included.
 
Also, I have no problem paying $99 per year for premium support, but I would like to know if its worth it. Is their support fast, I do not want 1 to 2 day late answers such as they already have for non-customers.

as far as I know - 99 is not per year, but one time, so really is worth it. I imagine, if you offer more, you may negotiate having a more direct contact with them.

Hello Kami
 
their premium support is $99.0 per year.
 
http://www.viart.com/premium_support
 
[Quote]
If you want to receive the answers to your questions faster and with higher priority then we offer you to purchase our Premium Support for just $99 per year!
 
As a premium support client you will benefit from the following advantages:
 
Guaranteed response times from ViArt Support Team
Receiving answers to your questions within 24 hours
Bugs solving in a couple of hours
Getting fast solutions to problems or errors within several hours
 
Please note: The time for answering to your requests can take more time than you expect as this depends on the complexity of the issue, and how fast you are able to answer any follow-up questions from our Support Team.
[End Quote/

So has anyone used their premium service ?
 
How was their responce time ?

Hi,
 
I use, the responce time were 1-12 hours,
and is true for weekend too )

Can I have more replies on their response time

For all information, premium service is now 'just' $99 per three month period.
 
Greeeeaaat,
 
Greetings,
 
Jan

Price: $99.00 (for a three-month period)