Hello!
 
I need some help, i've added a new status with name "Packed & Sent" and filled in all information for user notification, but no email came what is the problem?
 
Best Regards

Dear Customer!
 
Could you please send the URL and the Admin access details to your site to our Support Center (support@viart.com) so that we can address your issue.
Also we would advise you to refer to the following page of our online manual to get more information on user notification: http://www.viart.com/general_shopping_cart_system_settings.html
 
Should you have further questions, please feel free to contact our Support Center.
 
Best regards,
ViArt Support Team