I've opted for 1,3,4,6,7 - 4 being ability to create the refunds so it's 400, not 200.
 
Total I have come up with is 1,450.00 to implement this. If we get five people, it's 290.00 each. If we have 10, it's 145 each.
 
I'm sure we can get 10 people... we should ALL need this capability. I think viart should pitch in too, or set this as an independent feature and should not be allowed to be used unless paid for.
 
Any logical shopping cart prgram has ability to edit orders

Hello Dan
 
So the refund is manual. Alright, thats fine by me as this is how i do it right now.
 
This also makes sense that a permanent product named "Coupon" can be created and applied as a Discount.
 
So leave out the Coupon feature.
 
So that leaves the following:
 
 
1. Ability to add/update/remove items for existed orders. ($200)
 
3. Ability to refund money to the user credit balance. ($200)
 
5. Ability to edit shipping costs. ($100)

I feel that this is crucial:
4. Ability to create a sub-order
a) from existed one ($300)
 
When a customer wants to ADD to an existing order we need to be able to add this - changing the order is not viable as this changes the value of the original order. The accounts department will then have a problem reconciling with the payments account.
 
Otherwise I would be very happy with 1, 3, 5, and 4(a) = $800. Shared by four is only $200 each!
 
Is this getting us near to something we are all happy with?
 
Chris

Unless you specifically ask viart to quote you using the exclusive rates, they will add this to the next release. Count on double the price to make it exclusive.

No - I think it is better to work as a community.
 
If you take a feature as exclusive that means that others CANNOT have it. Exclusivity on key features like this does not feel right to me.
 
I will be happy to get it into the system the way it will work for me/us and have the benefit NOW rather than wait for it to appear one day in the future.

for the refund module... it's 400, not 200 fyi

Hi Dan
 
There are alternate options being proposed. This was you proposition, how do you feel?
 
The challenge is getting everyone to agree and that often means some compromise somewhere. It just depends how important every feature is and whether any of us can live without some and still feel it is worthwhile?
 
Chris

So you only feel comfortable having the refund to credit module? I'm fine with that if everyone else is, but I still think we should be able to apply credit to what they paid with...
 
This was agreed upon above...
 
Other ideas were great. I don't even need the sub-order feature at all.
 
I'd be happy with
 
1.) Ability to add/edit/remove products from order
2.) Ability to edit shipping costs
3.) Ability to apply credits to payment method

And I don't need the refund option.
 
OK, I will be happy to pay for the sub order feature (4) myself - provided that the payments and deductions will show up on reporting [sorry to keep raising this but it is extremely important].
 
I am very happy to share the cost of 1 & 5.
I'll chip in towards the refund option if this gets us to an order.
 
... it seems that we all want just the bits that suit us!
 
But, if you want to list what each wants and apportion the cost accordingly we can have the whole package and just pay according to needs. Otherwise this will become a never ending circle?
 
Does that sound sensible?

so now we're alll aggreeing on:
 
1.) Ability to add/edit/remove products from order
2.) Ability to edit shipping costs
 
So I suppose that's where we're at thus far

I'm fine with those two. I can also create product memos like the coupon for refund information too

Yes, Dan, but I can't proceed unless I have [4].
 
I will not use [1] - but I am prepared to have it in and share the cost if that takes us forward. Changing the order changes it's value and then the accounting goes haywire.
 
I am talking about hundreds of orders each month and it is crucial to have a clear audit trail.
 
I am prepared to pay for elements I don't want provided I get what I need. This is the only way we all move forward, I believe.
 
Trying to pare down the feature will only give a poor compromise.

Alright,
 
Then I will go with
 
1. Ability to add/update/remove items for existed orders. ($200)
 
3. Ability to refund money to the user credit balance. ($200)
 
 
5. Ability to edit shipping costs. ($100)
 
 
Can you explain a bit more on
 
4. Ability to create a sub-order
a) from existed one ($300)

Yes Ibn Saeed
 
If you just amend an order [a product in the order is out of stock and is deleted : a product us substituted : etc]
then the total cost and selling price for that order gets changed.
 
The alternative that I prefer is never to change the original order.
This records what the customer originally ordered and will be a good record if needed for reference later.
 
The sub order allows the change to be recorded independently.
 
This provides:
 
a) a clear trail of order activity - which is also useful in case of a customer enquiry.
b) an order amount (could include a negative amount for a refund) for each change/transaction gets recorded and these can be checked against payment with the payment handler (PayPal in my case).
 
If you have many orders it is difficult enough tracking the payments on an audit for the accounts without having to track down these extra amounts one by one . . . Ad if you have changed the original order there is no hope!
 
So, for me, a good audit track of orders and the changes to those orders is crucial and should be a standard feature.
 
-----------------------------------
 
By the way I also asked to ensure that added products properly takes account of the products' options.
Call Centre Orders do not facilitate this so you can enter the product but when you need a size variance that adds both to cost and selling price the System does not recognize these - you can amend the selling price but not the cost price.
 
The page should allow for selecting all the options on a product.
 
------------------------------------

Chris, rather than changing what the order states, you should add a new line to the original order showing the change (negative if needed). That would keep track of everything on one invoice.
 
Also, I agree... all of this should be able to be reported on. I guess we're all trying to keep costs down.
 
I could adjust shipping costs just like I'm adding a manual line for a coupon, etc. Just put a product called shipping and use it for the adjustment?

Hi Dan
 
I do understand, and I do not want to pay any more than is needed, just so long as whatever we have satisfies my needs. That is why I am prepared to share financing someone else's feature to keep us all together.
 
OK - let's see whether there is another way to fit mine in.
 
It isn't the sub report that's crucial, of course -- it is the reporting for financial accounting.
 
If typing in a line and the cost and selling price inserted could be used to show the original amounts and then the changed amounts in reports that would work. Because it is not a sub report I am not sure how I would get the buying cost - to look these up in admin would mean I might as well manually account as I do now.
 
It would need MORE than ONE line though as there could be several product changes on an order. For example there could easily be:
 
1 Product out of stock = 1 refund
2 Product to substitute = 1 added product
3 Product size* changes = supplementary cost/price
* eg don't have the 500 grams to customer takes the 750 grams
 
 
The more I work this through the less I can see an easy viable solution.
 
Let's say I will pay in full for the sub order feature
($300)
- but I don't contribute towards 3.) Ability to apply credits to payment method - which is of no value for me?
 
That means I pay an equal share of
Ability to add/update/remove items for existed orders.
($200)
Ability to edit shipping costs
($100)
 
Then I get my feature and you can have it free if it is useful.
 
Any other feature you want to keep you and the others pay for those?
 
Does that help?
 
Chris

I've decided to just do the:
 
add/edit/remove items from order - 200
 
That's something we all want. So we can all split that. All other items will have to be split out to who wants them and individual items are paid individually.
 
we need to create a spreadsheet of the items and who wants what and evaluate the costs for each of us.
 
I'll say mine, I'll go in on:
 
* - ability to add/edit/remove items from orders.

That's because I agree with you chris. Other things aren't needed as much and if we all want everything, we'll get no where. What we all seem to like is ability to add/edit/remove items from an order.

OK, Dan
 
These are my preferred needs then:
 
1. Ability to add/update/remove items for existed orders. ($200)
4. Ability to create a sub-order from existed one ($300)
PLUS Clear reporting
 
You took on a mammoth task here Dan.
Thanks for carrying it through so well
 
Chris

I agree with Dan. Chris thanks for the explantion
 
 
1. Ability to add/update/remove items for existed orders. ($200)
 
4). Ability to create a sub-order from existed one ($300)
 
So how do we split up the cost ?

I am expecting that Dan will work out with his spreadsheet what each of is contributes and then we can each pay Viart?
 
Chris

Yes... I will create the spreadsheet and then link it so we can all view it.

Hi,
 
Can't read your XL file, I run on older version of Excel, you should save it with backward compatibility, please.
 
I'm still considering this, but it HAS to be fully functional, not some 'hack with pieces missing'. Let me tell you what I can do with the Cart I use now, let me know if it can be done?
 
I have a full Order Management System, from that system I can send out templated emails based on BULK Uploaded pipe delimited records, for example:
8661|E||Y|COURTESY|Order filled by Email|BAS||^
 
That tells the order system to email out the purchaser (or payee) of order 8661, the COURTESY is a template that I can fully customize, for example, order #, date, time, all order details, customized headers, footers, graphics, etc. The BAS tells my system it was done by use with initial BAS. The 'E' is the completion code to set the order to (E=completed/filled). I also use R for refunds, etc, etc. I have full refunds, partial refunds, etc...
 
So, if I fill 30-40 orders, I just copy/paste 30-40 rows like above and change the order number (leading number), and then paste that into my order mgmt system, click Update, and all 30-40 orders are updated, and templates emailed out telling them the appropriate email (template) what has been done with their order.
 
While this system works great, and saves all records for future reference (as notes below the order), it does not modify the original order - now that would be nice! It does make notes to the order (appended at end), and it allows for updating inventory, and changing status at any time - multiple Admins can work with the system at one time - another nice feature - and there is always a record of who (initials) did what.
 
So, if it could do all of that, AND modify the original order, AND work with Google Checkout (compatible with discounts/coupons/gift certs.), and handle refunds with products that paid Affiliates to sell them (taking money away from the referring affiliate also), that would be great...
 
If it can do all of that, give me about 2 weeks to fully know/test this all out... be patient. I'm sure others would jump on board to this, anyone using a cart system, needs an order manager of some type, otherwise, you're wasting time!
 
Keep us informed, please re-post the XLS spreadsheets - I use Excel 2002 (SP3).
 
Thanks,
-Brett

Brett
 
Please do not expect us to commission an all-singing all-dancing feature.
We all work to budgets and have to be practical - you may see that I am currently involved in two new features which, even shared, will cost me hundreds of dollars.
 
The process is that we, as users, pay for the special feature.
When the next release is issued this feature will be included.
 
I am sure that Dan will answer you.
If it does not contain all you want you can then you can get Viart to add what you want.
 
My concern is that the more features we try to add the more
- people cannot agree on detail
- people pull out as it gets more expensive
 
If you can go with what Dan has organised we will be very pleased to share with you.
 
Regards
 
Chris