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Topic Information
Porphy
Porphy
Currently when someone proceeds to checkout but fails to finish with their credit card info I will still get an order under "new order placed" in my orders vs. "validated". Is there anyway to keep the order from being processed until after it moves into the "validated" state(after they input their credit info)?
 
SajMalik
SajMalik
I value getting this info (New Order Placed, but no Paid) - I mail all customers who have failed to pay using the 'Orders Recover' option.
 
ewoud (Guest)
ewoud (Guest)
Hi Chris,
there's no 'pay now' button included in this email? I couldn't find this in the tags to include....
That would be so cool to have....
 
SajMalik
SajMalik
ewoud
 
My 'Orders Recover' sends an e-mail with a link to the customer's orders asking them to click the order and pay - I don't want another Pay button as it messes with my accounting.
 
Ibn Saeed
Ibn Saeed
Chris, Its nice to see that you are using the Orders Recover feature :)
 
SajMalik
SajMalik
It's good that fellow members pay for such improvements Wink
 
Porphy
Porphy
That is snazzy and all but is there a way to bypass this feature and only receive orders for customers who have actually paid? I see this as being problematic when a user hits the back button to change some information and creates multiple orders.
 
freezer (Guest)
freezer (Guest)
When you say receive, its up to you what you "receive" really.
 
We change the "new order placed" status name to "incomplete order" and set the notification setting to not send us and email.
 
Then we simply ignore these orders and set it not show in the administator list for processing.
 
That way we do not "receive" them. No different really than faild payment orders.
 
For all completed orders we have created different statuses which are automatically applied depending on payment status settings.
 
We don't currently use the orders recover feature as sometimes a client has ordered 10 minutes later under a different order number and as far as I know the system does not cross check this so this has to be done manually. Or have I missed something ?