Hi, moved to new server and now getting error:
 
mod_fcgid: stderr: PHP Fatal error: Incompatible file format: The encoded file has format major ID 1, whereas the Loader expects 4 in /var/www/clients/client2/web19/web/includes/va_functions.php on line 0,
 
I installed the latest zenguard.so
 
phpinfo
 
This server is protected with the Suhosin Patch 0.9.9.1
Copyright (c) 2006-2007 Hardened-PHP Project Copyright (c) 2007-2009 SektionEins GmbH
 
This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.3.0, Copyright (c) 1998-2010 Zend Technologies
with the ionCube PHP Loader v4.0.11, Copyright (c) 2002-2011, by ionCube Ltd., and
with Zend Guard Loader v3.3, Copyright (c) 1998-2010, by Zend Technologies
with Suhosin v0.9.32.1, Copyright (c) 2007-2010, by SektionEins GmbH
 
 
any ideas?
 
cheers

You moved to a hosting with one of the latest PHP versions and ViArt Shop version 3 is not supported there due to Zend Optimizer issues. That's why you have one of the two solutions:
- downgrade PHP on your hosting
- upgrade ViArt Shop to version 4.0.
 
In case you need anymore assistance please feel free to contact our support team, our doors are always open.
 
Regards,
ViArt Team