Goodday,
 
I want to remove the fields identifier and environment from the helpdesk ticket submit page becuase these are not applicable for the type of shop i use Viart for.
 
Is this possible to disable/remove these 2 fields?
 
Thanks
 
version: Viart 3.5

lol, indeed. Not many of us are using tech support sites and therefore don't need these fields. It would be nice if we could have certain fields displayed for certain types of tickets. Form could change on_click for these items, maybe updating with the help of ajax.

Just edit the template???

I simply commented out (<!-- ... --> the fields I didn't need in block_support.html and block_support_reply.html.
 
Hope this helps!