Is this thread still here, it needs to be buried.

Cremated?

Dan,
 
Interesting quotes I found from you:
 
12/26/09
"When we all purchased the cart a while back, they have stated that we will be given updates about once every quarter. It has been a YEAR since we've seen an update. Now, we are past our free upgrade time, and we will now have to pay for this update.
 
2 things need to happen:
 
A.) We need to be able to test the cart (live preview mode on this viart website).
 
B.) Going forward, they need to be sure to release an update quarterly."
 
 
1/30/10
"LOL, I wouldn't give out any more estimates of time now... apparently time isn't a relative item here."
 
2/13/10
"So I suppose maybe next week. Thought it was going to be early January, then early february. Now mid-february"
 
You may disagree with "how" I wrote what I wrote, but seems to me, your past comments about the roll out of the new release have, shall I say, been less than you expected, or desired.
 
So sure, go ahead and delete the thread...but then again, if we delete threads that we don't agree with, where does it get us? Sheep to the Shepard?
 
It is interesteing how a few words of dissent or opinions expressing otherwise can excite some so.
 
Look back at the discussion in this forum. It ain't all roses. No, roses without thorns, does not a rose make. (unless you have genetically altered the DNA, but that's another discussion)

Joe don't you ever learn when we find you just a little tedious?

Hello everyone.
 
As a potential new customer, there is an observation I would like to make.
 
Communication between viart and its community does leave a lot to be desired.
 
Viart has a great product here; but, they will cease to exist within a year or two, if they don't also learn to handle the customer relations side of their business.
 
You all brought up good points. Well, most of you did.
 
For the most part I see a very loyal community which indicates to me that perhaps communication improves once one becomes a customer. Still, I have to wonder just how many people go elsewhere because of the lack of good, consistent, customer relations/communication.
 
One last thing. Attacking someone with a legitimate complaint will do nothing to help viart's image. If you loyal customers want to help, consider your own conduct as well.

JT,
 
Well said.
 
While I am long-winded, you, on the other hand are short and sweet.
 
What took me hundreds of words to say, you say in a hand-full.
 
While many seemed not to have liked what I wrote, how can they argue with your simple and straight logic?
 
We will see how you fare...

I'm sorry, are there a couple people here that don't understand what the real picture is? If you don't like the software, or have issues with the COMPANY, then go elsewhere. If you have issues that you're having w/ ViArt, you really should do one of two things. 1.) Try to find a different cart where the support better suits your needs. 2.) Contact ViArt directly via their support channels, and display your concerns to them.
 
Publicly criticising ViArt is the issue that we have with your methods. We all have choices of which company to use for our carts. If you like ViArt's product, then choose to stay, but the support is as is.
 
Also, being as I've been with ViArt for more than two years, and my love for the cart has only INCREASED, I do not see them going away in a year or two. Sorry about the luck there.
 
Either way, Can we please stop with this thread, and start all acting as positive helpful supportive community members?
 
Thanks,
Dan

I can't believe that this guy Joe can be so rude - where are manners - I am considering what Dan and others have said and don't feel at all put off.
 
Wake up Joe. Every company has it's own way of doing business - that's their choice, just as it is your choice not to buy. So stop being so antagonistic and go away if you don't like it.
 
Then I can read useful stuff by users who make this program work.
 
I'm sure you are right Dan to ask for this thread to be deleted but I wouldn't worry - I expect a lot of visitors, like me, recognise when someone just likes to gripe

I am really surprised that a few people offering a few criticisms can rankle the fold so noticable.
 
Those opposing this thread give the impression that its not okay to challenge status quo, that its not okay to put a criticism or two on the table, that its not okay to share an opposing opinion or two.
 
I ask those who have taken offense to this thread to ask yourself if this is the impression you want to give to both current and new users coming to ViArt?
 
Ask yourself this question, "Am I being an ambassador to this product or being something else." Am I really showing support for the product or just attacking another person's viewpoint and getting a chance to complain.
 
Ambassadorship takes on many different forms and expressions. True, whether it is long diatribes or short "I disagrees"......but anything without substance may simply be "noise."
 
We as forum users have a duty to this product if we are indeed using it. Our duty is to make the product better...bottomline. How we go about that may take different routes.
 
But I would be surprised if any active user on this forum haven't at one time or another been frustrated with the product, the bugs, the support or what have you.
 
But, it seems to be, based on the strong comments from this thread that it is only okay to say nice and pleasant things about the product, that it is only okay to be a "team-player", that if critisims are to be express they are to be expressed with only a hint of dissatisfaction.
 
What is this? When is it not okay to express one's opinion, good or bad. It is funny to me that those on this forum that have taken such offense may not see their own hypocrisy.
 
Are you not, when voicing your "he is rude, shut down this thread, etc" saying your viewpoint is more valid then mine? Keeping this thread active is the more democratic way of doing business. Shutting it down says "we dont' want to hear opposing views, our sanitized viewpoint of the product is what we have to feed the uninformed masses." How can anybody be proud of a company who believes that and a community that supports that?
 
(and for the record, I am encouraged by the fact that since the thread has not been shut down, that those at the company do not have the same opinion as some of those of the forum)
 
Why is it so offensive to some to have a view and have a community share their views concerning the original view?
 
I mean really, what is a forum? I personally appreciate the criticism to my post. But I do find the criticisms lacking any meat. Sure you take offense to my post but there is very little substance as to why.
 
Don't you think those 500 people who have viewed this posting would appreciate a good substance-based counter attack to my posting...rather than one sentence "yea bury it." How are your replies doing anything to build the product and support of it.
 
I ask you, what impression do you want to give to the new viart user?
 
Any great product, great person, great country is not built on dictatorship, but by individuals expressing all kinds of views. Anything less is unacceptable.
 
If we as forum users don't express to the company both the kudos and the areas of improvement, how will they know how to improve?
 
Surely the company has read this post by now...and knowing this, I ask you, has your reply been in the best interest of the company and the product? In other words, are you serving your interest or the company's interest.
 
It is true that every company conducts business in their own unique way...maybe you're just fine with how ViArt runs product development, product release, tech support, etc., and if so, then all is good with you.
 
If you really love this company like I do and have had frustrations with the areas mentioned above or others, it is your duty to let the company know.

hey this is a really interesting post (well rather long winded on Joe's part)...looks like we are nearly two months past the date when viart first mentioned the new release.
 
A lot of you guys gave Joe a really hard time for expressing his opinion. Shame on you. Doesn't look like he isn't much off the mark now.
 
Joe, I for one appreciate your post 9though it's a little over the time) and agree that a little more communication, or should I say, accurate communication, would be appreciated from viart.